SAP Knowledge Base Article - Public

2570391 - Work Centre Views Under Administrator Work Centre Cannot Be Restricted Using Access Restrictions


Work centre views under Administrator work centre cannot be restricted using access restrictions.


SAP Hybris Cloud for Customer

Reproducing the Issue


You have already created a business role with write restrictions for all the work centre views under the Administrator work centre and assigned it to user ABC (ABC represents the name of the user).

 We will use Ticket Routing Rules under the Social and Service wok centre view as example.

  1. Go to the Administrator work centre.
  2. Select the Service and Social view.
  3. Click the Ticket Routing Rules hyperlink.
  4. Start making any random modifications.

Rules can be modified though the write restrictions are set up.


This is the expected system behaviour.


Restricting views under Administrator work centre is currently not supported. This is new feature requirement.


Administrator, Work Centre Views, Access Restriction. , KBA , administrator , access restriction , work centre views , SRD-CC-IAM , Identity & Access Management , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802