SAP Knowledge Base Article - Public

2570060 - Account Overview is Blank and Fields are Moved to Details tab in C4C Ext App on Smartphones

Symptom

On smartphones the Overview of the Accounts screen is blank and the Header information is only present in the
Details facet of the C4C Extended app.

Environment

SAP Hybris Cloud for Customer Extended Application

Reproducing the Issue

  1. Go to the Accounts work center.
  2. Select any Account.
  3. Go to the Overview Facet.

Cause

This is expected system behaviour.

Resolution

This is as designed. The fields that would normally appear on the Overview header are moved to the Details facet so as to display this information correctly on smartphones with limited screen space.

Keywords

Blank, Mobile, Overview, Details , KBA , overview , smartphone , details , header , mobile , tab , extended , app , LOD-CRM-UID , C4C User Experience , Problem

Product

SAP Cloud for Customer add-ins all versions