SAP Knowledge Base Article - Public

2569827 - RUI UI On Firefox Browser Not Properly Rendering The View

Symptom

When you open the RUI UI on Firefox Browser the view Accounts, for example is not properly presented. Fields are out of order.

Environment

In SAP Cloud for Customer RUI UI.

Reproducing the Issue

  1. In Firefox Browser
  2. Open RUI UI
  3. After Login go to Customer Work Center
  4. Open Accounts

Cause

Firefox is not supported for RUI interface. You can find this information in our SAP Help at:

https://help.sap.com/viewer/13b15f8d29f548ec827f04a041a163f2/1705/en-US/6fe2e50973704e24bc08d02cc12f519a.html#loio6fe2e50973704e24bc08d02cc12f519a

In section SAP Hybris Cloud for Customer, Fiori Client for Desktops and Laptops you will be able to find the supported browsers for RUI UI.

Keywords

KBA , AP-RC-MOB-UIF , Responsive UI , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802