SAP Knowledge Base Article - Public

2569555 - Error Appears When Trying to Create Customer Return Notification


Error occurs Sender is missing or not valid; enter a valid sender at the time of creation of Customer Return Notification

Reproducing the Issue

  1. Go to Inbound Logistics Work Center
  2. In Common tasks, Select New Customer Return Notification
  3. On 1st screen Select Outbound delivery items
  4. Select on Next
  5. On 2nd screen Edit Customer Return Delivery Notification
  6. Enter Delivery Notification id ABC (ABC refers to delivery notification id)
  7. Select Enter

Error appears Sender is missing or not valid; enter a valid sender


Multiple validations are necessarily executed to ensure the correctness and completeness of data.Sender field is mandatory like you mentioned, and hence its value is being checked when modifications to data is made. As a result of this, the message comes up when it is not filled.


This is the system designed behaviour.


Sender is missing, Valid Sender, customer return notification , KBA , sender is missing or not valid , enter a valid sender , AP-IDP , Inbound Delivery Processing , Problem


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