2569157 - Notifications are duplicated when template is in English

SAP Knowledge Base Article - Public

2569157 - Notifications are duplicated when template is in English

Symptom

N1 notifications sent to Hiring Manager after candidate created go with duplication.

There are two templates set for the N1 notification:

  • Template 1 - Is to be triggered when the candidate is Internal Candidate
  • Template 2 - To be triggered when candidate is External Candidate 

Both notifications is being triggered

Environment

SAP SuccessFactors Onboarding - Notifications

Reproducing the Issue

  1. Initiate Onboarding to a candidate
  2. Open Audit Mail
  3. See two notifications were sent one for Internal Candidate and another to External Candidate 

Cause

The rule in advanced condition is set incorrectly:

Internal Candidate notification template

If InternalHire Equal true and

CountryReq Equal USA or

CountryReq Equal GBR

CountryReq Equal MLT

External Candidate notification template

If InternalHire Equal false and

CountryReq Equal USA or

CountryReq Equal GBR

CountryReq Equal MLT

With this settings both template will trigger.

System calculate: First condition - InternalHire Equal true. If this is true rule pass for any of the three countries.

However, if CountryReq is from USA only one notification is sent;

If cCountryReq is from GBR, two notiifcations will be sent

Resolution

To resolve:

Open both templates and change the advanced condition

Internal notification template

If InternalHire Equal true and

CountryReq Equal USA or

If InternalHire Equal true and

CountryReq Equal GBR or

If InternalHire Equal true and

CountryReq Equal MLT

External notification template

If InternalHire Equal false and

CountryReq Equal USA or

If InternalHire Equal false and

CountryReq Equal GBR or

If InternalHire Equal false and

CountryReq Equal MLT

Keywords

Advanced Condition, Duplicated Notifications, CountryReq , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions