2569133 - Application error on Home Page

SAP Knowledge Base Article - Public

2569133 - Application error on Home Page

Symptom

  • Can't access Home Page
  • Application error on Home Page
  • Some users see error on Home Page
  • Some Admin's can't access Home Page

Environment

BizX Platform

Reproducing the Issue

  1. Login to SuccessFactors
  2. See error on Home Page

Error.png

Cause

The user does not have a valid Manager.

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Resolution

  • Update the users manager to a valid active user.
  • Alternatively, the users manager can be set to "NO_MANAGER" in the User Directory File.
  1. Export your user directory file from Admin Tools > Employee Export and check the MANAGER field for the user.
  2. It must contain a valid Manager ID (check for spelling mistakes or incorrect numbers), or NO_MANAGER. These are the only acceptable values.

Keywords

Home Page, Homepage, Error, Application Errror, Access, Timestamp, No Manager , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Suite all versions