SAP Knowledge Base Article - Public

2569049 - Online Item Status report is showing training as incomplete after the item was completed


When you run the Online Item Status, column "User Finished" is displaying the value "No".

However, when you check that user's Learning History, the item is completed, so why is the report saying the user didn't finish the training?


SuccessFactors LMS

Reproducing the Issue

1. Check the user Learning History and confirm the item was completed.



2. Go to the "Reports" tab and run the report Online Item Status for that same user and item.

3. Even if the user completed the item and it is listed in the Learning Plan, the report is saying the user didn't finish the training.



The user started the training but the completion status was recorded by an Admin before the user finished the training by himself/herself.

The item was completed, but the user never got the completion for the content, which is why the column 'User Finished' will display the value 'No'.


In this report, 'User credit given' column can be used to identify if the item was completed for an user.

If you need to adjust the value for column 'User Finished', it will be necessary to delete the learning event using the 'Learning Event Editor' tool and record a new learning event.


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