SAP Knowledge Base Article - Public

2568976 - Instance Database Dump or Backup Request

Symptom

A database dump, snapshot or backup is requested for a valid backup in case of any failure.

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions
  • SuccessFactors BizX Platform

Resolution

  • Database dumps, snapshots or backups cannot be provided to your FTP as it contains internal proprietary data owned by SuccessFactors and thus violates several security guidelines
  • Our internal team can retain a backup for maximum of 30/60/90 days
  • Submit a ticket to Cloud Product Support for this request and include the preferred date and time.
  • All Backups will be scheduled OUTSIDE of standard peak busy hours respective to the DC Region Time:
    •EU: M/F 08:00 – 20:00 GMT
    •US: M/F 08:00 – 20:00 US/ET
    •AU: M/F 08:00 – 20:00 AU/ET
  • Cloud Product Support Engineers to create Service Request ticket to Operations team.
  • If you should require to restore database backup within the 30/60/90 day period contact Cloud Product Support by submitting a new incident

Keywords

Database dump, snapshot, backup, db, db dump, rollback, FTP, SFTP, instance, Backup request , KBA , LOD-SF-LMS-DB , DB Data & Services , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-BKP , Disaster Recovery, Database Restore & Backup , How To

Product

SAP SuccessFactors Learning all versions