2568794 - In Lead Quick Create You Cannot Move Fields to the Contact Information section.

SAP Knowledge Base Article - Public

2568794 - In Lead Quick Create You Cannot Move Fields to the Contact Information section.

Symptom

In the Lead Quick create screen, you cannot move the Contact First Name or Contact Last Name fields to the Contact Information or Account Information via Adaptation Mode.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Select Adapt--->Edit Master Layout.
  4. Select the New button.
  5. Try and drag the Contact First Name field down into the Contact Information section.
  6. This is not possible.

Cause

We have imposed these kind of restrictions in Quick Create, Quick View and Facets level. This would potentially cause more issues.

Resolution

This is the expected system behaviour.

Keywords

Sales, Leads, Adapt, Edit Master Layout, Contact First Name, field, Information,  Last , KBA , adapt , sales , leads , last , field , edit master layout , contact first name , information , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Hybris Cloud for Customer 1711