SAP Knowledge Base Article - Public

2568564 - Maximum Allowed Characters for a Text Field During Survey Execution

Symptom

Maximum allowed characters for a text field during survey execution.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

Prerequisites:

You have already created a survey and its text fields are contained in its design.

We use the Visit business object as an example.

  1. Go to the Visits work centre.
  2. Select the Visits view.
  3. Open a visit.
  4. Select the Survey facet.
  5. Select the respective survey.
  6. Click the Actions button.
  7. Choose the Edit option.
  8. Enter a text of 5000 characters in one of the text fields.
  9. Click the Submit button.

The following error message is displayed: ‘Please shorten the text. The entered text is too long’.

Cause

This is the expected system behaviour.

Resolution

The maximum allowed characters for a text field during survey execution is 3020 characters.

Keywords

Survey, Text Field, Maximum Characters , KBA , survey , please shorten the text. the entered tex , field type text , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions