SAP Knowledge Base Article - Public

2568542 - Account not Found for Company and Customer/Supplier While Creating an Outgoing Check

Symptom

While creating an Outgoing Check payment for an employee you get the error message 'Account not found for company XYZ (XYZ stands for the company ID) and customer/supplier ABC (ABC stands for the customer or supplier ID'.

Environment

SAP Business ByDesign 1711

Reproducing the Issue

  1. Go to the Payment Management work center.
  2. Go to the Common Tasks and select New Outgoing Check.
  3. Enter the Company and Payee fields.
  4. Select a Payment Amount, Currency and Bank Account ID.
  5. Click on Assign on Account Payment button.
  6. Select Customer/Supplier ID and click on the Ok button.

    Note:
    The system shows up the error message 'Account not found for company XYZ and customer/supplier ABC'. 

Cause

The error message occurs if this is the first payment done for an employee.
Creating a payment of this kind without any Expense Report or Open Item is an advance payment, which is currently not supported in SAP Business By Design.
For the creation of an Outgoing check for an employee, the employee must have assigned the Account Determination group 4050.

Steps to check if an employee has Account Determination group 4050 assigned:

  1. Go to the Payables work center.
  2. Go to the Supplier Accounts view.
  3. Show All Employees.
  4. Search for the employee you are creating the payment for.

    Note:
    No results can be found.

Resolution

In order to overcome this situation our suggestion is to create an Expense Report for a very minor value such as 1,00 or even lesser and create a payment for this Expense Report.
This way, the Account Determination group 4050 will be automatically assigned to the employee.
After that, you can cancel this posting and the Expense Report.

Keywords

outgoing check payment
first payment
employee
payment management , KBA , SRD-FIN-ACP , Payables , Problem

Product

SAP Business ByDesign all versions