SAP Knowledge Base Article - Public

2568230 - Prospect Checkbox for Individual Customers Cannot be Made Mandatory

Symptom

You tried to make the Prospect checkbox mandatory on the Quick Create but could not find the option.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Individual Customer view.
  3. Click on the Adapt button and click on Edit Master Layout.
  4. Click on the New button.
  5. Hover the mouse over the Prospect checkbox.
  6. Click on the tool icon, change properties.
  7. There is no mandatory option.

Cause

There is no way of setting the box as mandatory on the current SAP Hybris Cloud for Customer version.
For automatically created individual customers, such as the one created from Social Media Channel, the Prospect checkbox will come unflagged and needs to be changed manually.

Resolution

This is the system expected behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly t he SAP Cloud Service Center (servicecenter@sap.com). Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Influencer Site to submit an idea: https://influence.sap.com /SAPCloudforCustomer

Keywords

C4C ; Individual Customer ; Prospect ; Mandatory ;  Social Media ; Facebook ; Twitter , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions