2568009 - User not able to access PRD

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2568009 - User not able to access PRD


After following the steps to install and configure the Plateau Report Designer (PRD), user is still not able to have a successful connection to the LMS database.


SuccessFactors Learning Management System - PRD

Reproducing the Issue

  1. Install PRD software and configure it as per details on KBA 2171592
  2. Try to logon with the user credentials
  3. User receives a connection error


Users do not have access to PRD because they are not administrators. Only a person with an admin account on LMS can access PRD.


If you desire to give PRD access to a user, please proceed creating a new admin account with the Report Developer role. User will be able to access PRD, however would not have any other access on LMS administration side (if you added only this role to the user).

See Also

2103344 - How to create an Administrator in Learning Administration

2171592 - What's the process to set up REPORT_DEVELOPER Role to enable the use of Plateau Report Designer?


PRD, Plateau Report Designer, PRD access, Not able to connect PRD, PRD access problem, Issue configuring PRD , KBA , LOD-SF-LMS-PRD , Plateau Report Designer , LOD-SF-LMS , SuccessFactors Learning , Problem


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