SAP Knowledge Base Article - Public

2568009 - User not able to access PRD

Symptom

After following the steps to install and configure the Plateau Report Designer (PRD), user is still not able to have a successful connection to the LMS database.

Environment

SuccessFactors Learning Management System - PRD

Reproducing the Issue

  1. Install PRD software and configure it as per details on KBA 2171592
  2. Try to logon with the user credentials
  3. User receives a connection error

Cause

Users do not have access to PRD because they are not administrators. Only a person with an admin account on LMS can access PRD.

Resolution

If you desire to give PRD access to a user, please proceed creating a new admin account with the Report Developer role. User will be able to access PRD, however would not have any other access on LMS administration side (if you added only this role to the user).

See Also

2103344 - How to create an Administrator in Learning Administration

2171592 - What's the process to set up REPORT_DEVELOPER Role to enable the use of Plateau Report Designer?

Keywords

PRD, Plateau Report Designer, PRD access, Not able to connect PRD, PRD access problem, Issue configuring PRD , KBA , LOD-SF-LMS-PRD , Plateau Report Designer , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions