SAP Knowledge Base Article - Public

2567205 - SFTP Migration on DC8

Symptom

You received an update notification about the new SFTP service migration and desire to know how to update your LMS environment to the new SFTP.

Environment

SuccessFactors Learning Management System - SFTP

Cause

As part of SAP SuccessFactors on-going commitment to invest in our cloud platform, our new SFTP service in the Ashburn Data Center is available since March 29, 2016. The new SFTP service provides a more stable, scalable and resilient SFTP service.

The old SFTP Service was disable on December 15th, 2017.

Resolution

LMS uses SFTP for Connectors, Reports and Deployment Locations. For each one you will need to update to the new SFTP service, using the following information:

  • The new SFTP DNS: sftp8.sapsf.com
  • The old SFTP DNS: sftp8.successfactors.com and sftp.plateau.com
  • Please use your current account and password from the old SFTP on the new SFTP service.

In addition, the external IP for the new SFTP service is 65.221.12.123. In LMS administrator side, this will not be used. However, you should ask your IT department to modify your company's firewall settings to allow traffic to and from the new SFTP service. This is discussed on KBA 2305965.

Furthermore, if you use a 3rd party product to upload files on the old SFTP, you will need to update there too. Note this is something not supported by SAP SF Cloud Support.

Please review below the steps required on LMS Administration.

Deployment Locations:

  1. Navigate to Content > Deployment Locations
  2. Search for all your deployment locations
  3. Open each one to check if it uses the old SFTP service (sftp8.successfactors.com or sftp.plateau.com). This information is on the field Host Name.
  4. If it uses the old one, change it to sftp8.sapsf.com
  5. You do not need to change any other information on this screen.
  6. Click Apply Changes button to save it.

 Deploy-Loc.png

Reports:

If you configured LMS to send your reports to SFTP, you will need to change it too. To do it, please follow these steps:

  1. Navigate to System Admin > Configuration > System Configuration > REPORT_SYSTEM
  2. On the Configuration box, copy all the text and save it on a text editor (this is a configuration backup).
  3. Using the browser search (CTRL + F), search for sftp8.successfactors.com or sftp.plateau.com
  4. On every occurrence, change it to sftp8.sapsf.com
  5. There is no need to change the UserID, the Password or any other information regarding this. Note that the password is encripted.
  6. Click Apply Changes button to save it.

Report.png

Connectors:

  1. Navigate to System Admin > Configuration > System Configuration > CONNECTORS
  2. On the Configuration box, copy all the text and save it on a text editor (this is a configuration backup).
  3. Using the browser search (CTRL + F), search for sftp8.successfactors.com or sftp.plateau.com
  4. On every occurrence, change it to sftp8.sapsf.com
  5. There is no need to change the UserID, the Password or any other information regarding this. Note that the password is encrypted.
  6. Click Apply Changes button to save it.

Connector.png

See Also

2305965 - New SFTP Service Migration in Ashburn Data Center

2416059 - Connector not procesing in LMS - failing with error - Problem connecting to SFTP Server. Please check your FTP Connection Settings

2251749 - How to setup Deployment Location in LMS

2075193 - Configure REPORT_SYSTEM to send reports directly to sftp

Keywords

SFTP, Migration, Update, DC8, Connector SFTP, Reports SFTP, Deployment Location, Juniper SFTP service, Ashburn Data Center, SFTP decommission, Juniper Migration, sftp.plateau.com, sftp8.successfactors.com , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions