SAP Knowledge Base Article - Public

2567199 - Error "Please Enter Another Party ID. Contact XYZ Does not Exist in Master Data" During Migration of Leads

Symptom

When trying to migrate Leads using the Migration Tool, the system raises an error during the Simulation step:

 "Please enter another party ID. Contact XYZ does not exist in master data." (XYZ represents the contact populated in the migration template)

Environment

SAP Hybris Could for Customer

Reproducing the Issue

In order to reproduce the issue, follow the below steps:

  1. Go to Business Configuration work center.
  2. In the Overview view, search for activity "Migration of Leads".
  3. In the activity, click on "Migrate Leads using the migration tool".
  4. Select a file from the migration staging area and click on Execute migration -> step-by-step.
  5. Proceed to step 3 (Import Simulation).
  6. After the simulation execution, the system displays the error message

Cause

This error message is caused because of the data format provided in the migration template for the fields Tel Number and E-Mail.

Resolution

Make sure that the phone numbers contain only number characters, and e-mails have only "@" and "." as special characters.

Example:

Wrong entry for e-mail: employee&identification@company.com

Correct entry for e-mail: employee@company.com

Wrong entry for phone number: (123) 123-4567

Correct entry for phone number: 1231234567

Keywords

KBA , LOD-LE-MIG-CNT , LEAP Migration Content , Problem

Product

SAP Cloud for Customer add-ins all versions