2567176 - Rate # courses button does not appear

SAP Knowledge Base Article - Public

2567176 - Rate # courses button does not appear

Symptom

The pod for Rate Courses shows incorrect number or does not appear. Upon opening the Learning History, the User can see more courses to rate than shown in the pod/button.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. User record completion for an item with Enable User Rating set to Yes;
  2. Go to User Landing Page;
  3. The item does not appear when clicking in the "Rate # courses" pod.

Resolution

The item to be rated will appear in the pod if the "Enable Rating" setting was set to "Yes" in the Item prior to the User Completion. Another reason for the item to not appear in the pod are if the User already rated it (even if the User cleared it afterwards) or if the User dismissed the rating in the "Dismiss" button upon clicking in the pod.

See Also

2253557 - How do I enable the user rating function and its Functionality- LMS

Keywords

Rate Course Button, Enable Rating, Course Rating , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions