2566019 - Delete button won't work in SF-182 External request form.

SAP Knowledge Base Article - Public

2566019 - Delete button won't work in SF-182 External request form.

Symptom

Delete button or option won't work in SF-182 External request form.

Environment

SuccessFactors Learning , Learning Management System.

Reproducing the Issue

Steps to reproduce :
1) Login into LMS as user
2) Create a new external request as shown below.

External request form.PNG


3) Login as admin into LMS , search for the user and select external request tab as shown in the attachment .

Edit request from admin end.PNG


4) Click of edit request , delete option doesn't work it is disable as shown below.

Delete option is disabled.PNG

Resolution

The form was designed based on the US Government SF-182 paper based form. That is why it is visible as a radio button. The button is kept disabled due to implementation constraints, instead the same functionality is provided with the withdraw button.

So admins/users can use withdraw button to remove / withdraw a request from the system.

Keywords

SF-182 , External request form , delete option , Delete button won't work in SF-182 External request form . external request, training request, requests form , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions