SAP Knowledge Base Article - Public

2565730 - A Dangerous Attachment has been Flagged by the System

Symptom

An email attachment has been flagged by the system as being dangerous.

Cause

Some attachments are blocked as per SAP security policy by Expurgate.

All below extensions are blocked :

ade, adp, app, asp, bas, bat, bhx, cab, ceo, chm, cmd, com, cpl, crt, csr, der, exe, fxp, hlp, hta, inf, ins,
isp, its, js, jse, lnk, mad, maf, mag, mam, mar, mas, mat, mde, mim, msc, msi, msp, mst, ole, pcd, pif, reg,
scr, sct, shb, shs, vb, vbe, vbmacros, vbs, vsw, wmd, wmz, ws, wsc, wsf, wsh, xxe, docm, xlsm.

This also happens if the file is inside a (password protected) archive of one of these types:
arj, cab, jar, lha, rar, tar, zip

This is to protect the system from potentially dangerous files.

Resolution

Please use files that are accepted in the system.

Keywords

email attachments dangerous , KBA , LOD-CRM-SC-EML , Email , Problem

Product

SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711