SAP Knowledge Base Article - Public

2565665 - Changing sub-domain for your SAP Jam instance


  • Create a subdomain for Jam instance
  • How to create our own SAP Jam subdomains?


SAP Jam Collaboration


SAP Jam allows Company Administrators to request a custom subdomain for their tenant to help end users recognize that they are working with a company approved site.

Example of custom subdomain:

Custom subdomains are also supported for the SAP Jam mobile app. For steps on logging in to a custom subdomain on the SAP Jam mobile app, please see the information HERE in SAP Jam Mobile App User Guide.

Please read through the attached document "Preparing for your SAP Jam Collaboration custom subdomain.docx" for preparing for your custom subdomain change, and to also know what all would be effected. 
Also, refer the guide HERE

Once you are ready, as a company administrator, you can contact customer support to request that they update your subdomain to display your company or intranet name, and provide the details filling the template below:

  • What is the Company ID? – 
  • Have you read and understood Preparing for your SAP Jam Collaboration custom subdomain.docx ? –
  • Do you want your content migrated to the new URL or not? (YES/NO) – 
  • Preferred Scheduled Date (At least 3 weeks buffer) --
  • Requested Subdomain --


Custom Sub-domain create subdomain  in SAP Jam
Customize SAP Jam URL , KBA , LOD-SF-JAM-DOM , Custom Subdomain Change , How To


SAP Jam Collaboration all versions


Preparing for your SAP Jam Collaboration custom domain.docx