SAP Knowledge Base Article - Public

2565611 - How to request to run a traceroute from the DC to customer gateway

Symptom

Customer want to run a traceroute from the DC to their gateway IP

Environment

BizX Platform

Resolution

  1. Contact support and provide the companyID and Datacenter along with the gateway IP
  2. Support will raise an internal request to Operations team to run the traceroute (Support see internal memo)

Keywords

 traceroute, IP, data center, gateway , KBA , LOD-SF-FWK-PER , Performance , How To

Product

SAP SuccessFactors HCM Suite all versions