SAP Knowledge Base Article - Public

2565260 - LMS - Cannot Add an Item to Record Learning - Multiple

Symptom

Item cannot be added in the Record Learning - Multiple Tool. There is no Selection box to select the Item. See screenshot below:

RL1.png

Environment

SAP SuccessFactors Learning Management System - LMS

Reproducing the Issue

1. Go to Users

2. Go to Tools

3. Go to Record Learning - Multiple

4. Searach for the Item. Notice that there is no "Selection checkbox" for the Item. See sample screenshot above (Symptom section)

Cause

The Item was not set to "Production Ready" when it was revised. When you revise an Item, you will be asked if you want to make your Item "Production Ready" on Step 3 of the process. See sample screenshot below:

RL2.png

You will notice that if an Item is not Production Ready, there will be a button on the Item Level >> Action pane called "Productionize". If you click on Productionize, the Item will be Production Ready and you should be able to select that item in the Record Learning Tool.

 

Resolution

On the Item Level >> Action pane, click on "Productionize" to make the Item Production Ready. You should now be able to select that item in the Record Learning Tool.

RL3.png

Keywords

Productionize, Record Learning - Multiple, Record Learning Tool, Record Learning, Item cannot be added, No checkbox, checkbox, Cannot record Item in Record Learning - Multiple, Cannot record Item in Record Learning tool, Production ready, Revise, Item revision   , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708