2564889 - Notification does not display changes done on template

SAP Knowledge Base Article - Public

2564889 - Notification does not display changes done on template

Symptom

You changed a notification template, however these changes does not appear on the notification which user receives.

Environment

SuccessFactors Learning Management System - Notifications

Reproducing the Issue

  1. Proceed performing some changes on a Notification Template using the Content Notification Editor (not the legacy one)
  2. Trigger this notification to a test user - do not use the button 'Send Preview' from inside the Editor. Instead, re-create the scenario for LMS to trigger the notification.
  3. You will notice that the notification does not show the changes that you performed.

Cause

It is missing the enablement of the Content Editor Notification for the Notification Template you customized. This way, LMS will use the Legacy Notification Editor, as per the following screenshot.

ApmSupervisorLearningPlanNotification.png

Resolution

  1. Navigate to System Admin > Configuration > Notification Templates
  2. Choose the template you are customizing
  3. Click Messages tab
  4. Enable the option 'Use Editor Content When Sending email Notification'

See Also

2283979 - "Use Editor Content When Sending Email Notification" Check box not functioning in the messages tab of the Notification Template

Keywords

Notification Template, Changes does not appear, Use Editor Content When Sending Email Notification, Notification does not take changes , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions