2564775 - Record learning button missing for Instructor - [LMS]

SAP Knowledge Base Article - Public

2564775 - Record learning button missing for Instructor - [LMS]

Symptom

"Record Learning" option is missing in Instructor view

Missing-RecordCompletion_Instructor.jpg

Environment

SuccessFactors Learning Management System

Reproducing the Issue

1) As an Instructor, go to "My Classes" tab->Past Classes->Choose an Offering->click on the "USERS" tab
2) In the drop down there, with "All" and "Not Recorded Learning" option, the system should show us the blue "Record Learning" button before the "Send Email" button at the bottom of the page.

Cause

The reason for record learning option not showing up for instructor since that Schedule Offering(SO) has "Include in Government Reporting" option enabled.

Resolution

For instructor to view the record learning option for past schedules, system validates his workflow access for "Record Learning" and checks if either SO or any of the SO participants have "Include in Government Reporting" option enabled. If either Scheduled Offering OR any of the participants in Scheduled Offering are set for "Include In Government Reporting" option, then "Record Learning" button will not be shown to Instructor and this is an expected behavior.

Keywords

Record Learning missing, instructor view record learning , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508