SAP Knowledge Base Article - Public

2564690 - Restore Candidate data in Onboarding System

Symptom

Customer mistakenly deleted Candidate from Onboarding system
Or Initiate Onboarding button is greayed out in RCM end but candidate is not visible in Onboarding end

Environment

All DC

Reproducing the Issue

candidate is not available in Onboarding System , checked in Super admin => Manage HR data => include Deleted records and search for candidate => candidate record available but no data inside that

Cause

Customer mistakenly deleted the Candidate

Resolution

Restore the candidate data.
Find out candidate HR data from Support Mate or Manage HR Data and Raise a COSD ticket.

Reference ticket : https://jira.successfactors.com/browse/COSD-20865  , Provide first name , last name , HR Data

Keywords

Restore Candidate data, Restore , Deleted candidate , deleted records , Candidate missing , Initiate Onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508