Customer mistakenly deleted Candidate from Onboarding system
Or Initiate Onboarding button is greayed out in RCM end but candidate is not visible in Onboarding end
Reproducing the Issue
candidate is not available in Onboarding System , checked in Super admin => Manage HR data => include Deleted records and search for candidate => candidate record available but no data inside that
Customer mistakenly deleted the Candidate
Restore the candidate data.
Find out candidate HR data from Support Mate or Manage HR Data and Raise a COSD ticket.
Reference ticket : https://jira.successfactors.com/browse/COSD-20865 , Provide first name , last name , HR Data
Restore Candidate data, Restore , Deleted candidate , deleted records , Candidate missing , Initiate Onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem