2564508 - Error while importing Plateau Themes Library File

SAP Knowledge Base Article - Public

2564508 - Error while importing Plateau Themes Library File

Symptom

We extracted the plateau themes library and changed the logo using PRD tool, when we try to import the zip file we get the following error

Error

Please report the following error to your system administrator:

com.plateausystems.elms.util.helper.ElmsCreateException: Could not create com.plateausystems.elms.bo.customreport.valueobject.LibraryVO record!
	at com.plateausystems.elms.bo.customreport.impl.CustomReportServiceImpl.addLibrary(CustomReportServiceImpl.java:1148)
	at com.plateausystems.elms.bo.customreport.impl.CustomReportServiceImpl.importLibrary(CustomReportServiceImpl.java:1032)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Environment

SuccessFactors Learning

Learning Management System

Reproducing the Issue

Try to import the attached  Zip file ,Filename "Wrong File.zip" and you will see the above error.

Cause

The issue is happening because the Plateau theme file is placed in a folder and the folder is zipped.

Resolution

 Directly Zip the plateau Theme file instead of placing it in a folder and then zipping. Attached it the correct file , filename "Correct File.zip"

Keywords

Plateau Themes Library File, Import Report , Import , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

Wrong File.zip
Correct File.zip