2564444 - Unsuccessful modifying enrollment registration status

SAP Knowledge Base Article - Public

2564444 - Unsuccessful modifying enrollment registration status

Symptom

Within LMS Administration, when attempting to modify an enrollment status for an enrolled user to a scheduled offering with a VLS segment, the change does not apply and no error is received.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Click on any enrolled user to a VLS Scheduled Offering.
  2. Click Modify
  3. Change the Status to any type that would be Unenrolling (Cancel or Waitlisted) and save or attempt to withdraw.
  4. Note no changes are made and no error is received.

Cause

  • After reviewing LMS application logs, we see the following error indicating the VLE Unenrollment notification template had missing required syntax tags:

https://<instanceName>.plateau.com/learning/messagebroker/amfsecure - VleLogger - unenrollStudents() failed
com.plateausystems.elms.util.helper.ElmsDeleteException: BreezeEvent.unenrollStudents():Error UnEnrolling Students
...
Caused by: com.plateausystems.elms.util.helper.ElmsExecuteException: execute() failed
...
Caused by: com.plateausystems.elms.util.helper.ElmsExecuteException: Job.execute(): VLE UnEnrollment Failed
...
Caused by: com.plateausystems.elms.framework.notification.helper.NotificationException: An error occured while creating the notification.
...
Caused by: com.plateausystems.elms.util.helper.ElmsCheckedException: com.plateausystems.elms.framework.notification.helper.NotificationException: Unable to create notification as either the start or the end of the loop was not found in the template

Resolution

Ensure the VLE Unenrollement template has the proper syntax tags and is not broken.

See Also

2330530 - LMS Notifications Knowledge Support and Tips

Keywords

SF LMS enrol cancel register enroll cancell cancelled withdraw waitlist self , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions