SAP Knowledge Base Article - Public

2564425 - Data for Pending Future Hire Not Visible

Symptom

  • Can't see the address information of a future hire
  • Dependent data missing for pending future hire not visible
  • Personal Information, Address, and Dependents cannot be seen for future employees

Environment

  • SAP SuccessFactors HCM Core
  • Employee Central b1711
  • People Profile

Reproducing the Issue

Example using the Address portlet:

  1. Using the New Hire wizard, add a Future Hire employee, making sure to include address data.
  2. After the employee is created, go to My Employee Profile > Personal Information > Addresses

KB2.jpg

  1. Notice the message Pending future change in Addresses (date of hire)
  2. Click on the message and see there is no viewable address data:

KB1.jpg

 

Cause

Expected behavior

Resolution

When you click in "Pending future change in Addresses (date of hire)" it will load the history portlet.

Since our 1711 release there was an enhancement in the behavior of this portlet and now when you open the history, if there is only future dated records then won't be highlighted in the left panel and wont be shown in the right panel (see image below)

KB3.jpg

This enhancement was made to not give the customer the impression that the record was corrupted (appearing in the history and not appearing in the ESS/MSS) so as of the 1711 release, to see the record the customers must click in the future date record in the left panel and this will then load the data in the right panel correctly.

Keywords

SF , success factors , EC , PP3 , ECT-86884 , street , country , house number , inactive , history , historical, address, future dated, homeAddress, home address, employee central, , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , How To

Product

SAP SuccessFactors HCM Core 1711