SAP Knowledge Base Article - Public

2564411 - Invoice Split of Credit Memo and Invoice Items

Symptom

You have scoped Invoice and Credit Memo Items in Customer Invoice Request in the Business Configuration Setup, but newly created invoices still split Credit Memo Items and Invoice Items.

Environment

SAP Business By Design 1711

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the view Invoice request.
  3. Select an invoice request with Credit Memo Items and Invoice Items.
  4. Click Invoice.

You can see that the system creates two invoices, splitting Credit Memo Items and Invoice Items.

Cause

You have maintained different rules for the External Reference Number Determination for Credit Memos.

The External Reference Number Determination is a standard Split Criteria.

Resolution

  1. Open the Business Configuration work center.
  2. Find and open the activity External Reference Number Determination for Customer Invoice.
  3. Maintain the same rules for Credit Memos and Customer Invoices.

Keywords

KBA , AP-CI-CI , Customer Invoice , Problem

Product

SAP Business ByDesign 1711