2564200 - Advanced Reporting - Email/Phone Information missing in Report

SAP Knowledge Base Article - Public

2564200 - Advanced Reporting - Email/Phone Information missing in Report

Symptom

  •  Email/Phone Information missing in Report.
  •  Advanced Reporting not fetching Email/Phone Information details of a user although data is available in EC.

Environment

SAP Successfactors

Advanced Reporting

Reproducing the Issue

1. Go to Advanced Reporting and try fetching the Email/Phone info for a user using below join.

join.PNG

2. Fields from Email/Phone Information table will be blank

Cause

  • One of the Possible reason could be the user information missing from Personal Information table.
  • Since the join of the table will always be through Personal Information table therefore the user must have data under Personal Information table.

Resolution

  • Make sure that the data is available in Personal Information portlet of user and if the data is already available then raise an incident with Successfactors Analytics team.

Keywords

Email Iinformation Phone Information Advanced Reporting Personal Information , KBA , LOD-SF-ANA-ODS , Advanced Reporting , Problem

Product

SAP SuccessFactors Workforce Analytics all versions