2564101 - 'Export all Contacts to New Target Group' Does not Include All Contacts

SAP Knowledge Base Article - Public

2564101 - 'Export all Contacts to New Target Group' Does not Include All Contacts

Symptom

You are viewing the report Account Contact Data and you would like to create a target group from all contacts listed in the report results. You click on the Account and use the option Export all Contacts to New Target Group. However, the new target group does not contain all the contacts. It shows all Accounts with their main contacts, which is the same result as using the option Export all Accounts to New Target Group.

Reproducing the Issue

  1. Go to the Analysis work center, view Reports.
  2. Open and start the report Account Contact Data.
  3. Click on the Account.
  4. Click on Export all Contacts to New Target Group.
  5. The new window shows the new target group. Go to the tab Members. 

Not all contacts visible in the report are listed here.

Cause

Another report characteristic has to be used to export contacts to a target group.

Resolution

  1. In the report, go to the tab Available Fields.
  2. Add the field Contact ID for Target Group to the report view.
  3. Click on one of the contacts listed in this new field.
  4. Click on Export all Contacts to New Target Group.

The newly created target group will now contain all contacts from the report result.

The option Export all Contacts to New Target Group when clicking on Accounts is redundant and will be removed in a future release.

See Also

2555980 - Cannot Create Target Groups from Custom Reports

Keywords

KBA , LOD-CRM-MKT-TG , Target Groups , Problem

Product

SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711