In the Activities tab of a Ticket, the Processor and Owner field are not available to Add to the Task list Display in the Responsive UI.
SAP Hybris Cloud for Customer.
Reproducing the Issue
- Open the Responsive UI.
Go to the Service work center.
- Go to the Tickets view.
- Open any Ticket ID.
- Go to the Activities tab.
- The Owner and Processor fields are not visible.
- However these fields are visible in HTML5.
Currently the Owner and Processor fields are not supported for the Task list Display in the Responsive UI.
Our Development team plan for this feature to be added as part of the 1802 release.
Responsive UI, Service, Tickets, Owner, Processor, fields, Activities, Task , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement