2563741 - Unable to Access the Production RMK Career Site

SAP Knowledge Base Article - Public

2563741 - Unable to Access the Production RMK Career Site

Symptom

This article explains when the production RMK Career Site is accessible for users in the Internet. This article is applicable not only to Career Site Builder customers but also to Legacy Website customers.

Environment

  • Recruiting Marketing (RMK):
    • Career Site Builder;
    • Legacy Website.

Reproducing the Issue

In your webbrowser type the careers site's URL and hit enter. After complete this action you won't be able to access the Careers Site webpage.

Cause

This type of error is associated to the fact the DNS (Domain Name System) isn't mapped for any IP address in the Internet.

DNS is a system that points a domain name to an IP address. For instance, when a user types www.store.com in their browser and hits enter, the DNS servers resolve it to the IP address where the website is hosted. The purpose of DNS is to use easy to remember domain names for websites instead of their numeric IP addresses. It also enables website owners to change their web hosts without changing domain names. Website owners can simply change the DNS entry for their domain name and point to their new web host’s name servers.

Resolution

In the context of Production RMK Career Site, the DNS will be configured after the certificate installation process be completed. In this case, the Operations Team will perform an DNS action in SAP end such as:

<company>.jobs2web.com   ====== pointing to  =======> A.B.C.D

In this example, the Operations Team has set the name <company>.jobs2web.com pointing to a specific IP address.

After complete this work, Operations Team will specify the following actions in the customer's end:

           1. Action on the DNS part at customer's end such as:

                                     Add CNAME record at your end as

                                         jobs.<company>.com ==> shall points to ==> <company>.jobs2web.com

                                      CNAME Record is a resource record to define that a domain name is an alias for another domain name.

                                     Example:

                                     Name → CNAME
                                     jobs.example.com → example.jobs2web.com

                                     After adding the above CNAME record entry in a domain’s DNS records, visiting jobs.example.com will take users to example.jobs2web.com website.

           2. Modify the Site Url in command center from example.jobs2web84.com to jobs.example.com:

                                    This action can be done by Partners who have access to the Command Center as well as Professional Services.

           3. [Legacy Website only] Ask to Professional Services push the source code to production.

See Also

Keywords

Production RMK Career Site, Command Center Site Setup, CNAME Record, DNS, Career Site, RMK, Legacy Website, Unable to Access, SSL Certificate , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CSB , Career Site Builder , How To

Product

SAP SuccessFactors Recruiting all versions