SAP Knowledge Base Article - Public

2563147 - How to Set IT Contact as Administrator

Symptom

How to Set IT Contact as Administrator

Reproducing the Issue

1.Go to Service Control Center Work Center.

2.Go to the Contact Details View.

3.Check the column Administrator

Cause

The Administrator field is set as No.

Resolution

1.Go to Application and User Management Work Center.

2.Go to the Business User View.

3.Search for the Business User.

4.Click on Edit button and select Access Rights.

5.Go to view Work Center and View Assignment.

6.Edit the line for Work Center Application and User Management.

7.Mark the view Business Users and Incidents.

8.Press Save

You will see that IT Contact will be marked as Administrator in the contact details view.

Keywords

Set IT contact as Administrator. , KBA , set it contact as admisistrator , SRD-CC-CC , Control Centre , Problem

Product

SAP Business ByDesign 1711 ; SAP Hybris Cloud for Customer 1711