SAP Knowledge Base Article - Public

2563052 - Report Incident not available in Smart Phone App

Symptom

Report Incident option is not available in Extended App in Smart Phones.

Environment

Extended App

Reproducing the Issue

  1. Open Extended App in Smart Phones like Iphone.
  2. Click on the User name on top right corner.
  3. Here Report Incident option is not available which was available till 1708.

Cause

In current release this option is disabled due to functional issue.

Resolution

Report incident from shell menu is supported only on tablets, not on phones.

Keywords

KBA , report incident , report incident in smart phone , AP-RC-MOB-AND , SAP Hybris Cloud for Customer Extnd App on Android , Problem

Product

SAP Hybris Cloud for Customer 1711