SAP Knowledge Base Article - Public

2563011 - Error Message: "Please Enter a Party With Role Account" While Migrating Service Requests

Symptom

You are trying to create Service Requests, but the system shows the error message below:

"Please enter a party with role Account"

Environment

SAP Hybris Cloud for Customer 1711 and higher.

Reproducing the Issue

  1. Go to Business Configuration Overview view;
  2. Search for Migration of Service Request;
  3. Click and open the Migration Tool;
  4. In the step of Simulation the system is showing the mentioned error message.

Cause

The reason for that is in the way that Migration Tool works, if it does not receive a Business Partner Internal ID, it is not able to create/process this document correctly.

Resolution

This is a standard behavior. To avoid the mentioned error message you have to maintain information in the field Account ID of the migration template.

The solution is also vaild while creating Tickets using web services.

Keywords

Migration; service; requests; tickets; , KBA , AP-SRP-SR , Service Request , Problem

Product

SAP Cloud for Customer all versions