SAP Knowledge Base Article - Public

2562765 - Cannot Add The Opportunities Tab to The Account TI Via Adaptation Mode in Silverlight

Symptom

You cannot add the Opportunities tab to the Account TI in Silverlight.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Open the UI in Silverlight.
  2. Go to the Customers work center.
  3. Go to Accounts view.
  4. Open any Account ID.
  5. Select the Adapt button-->Enter Adaptation mode.
  6. Select Edit Screen.
  7. The Opportunities tab is not visible to add to the Account TI.

Cause

This tab can be added to the Account TI via Edit Master Layout in HTML5.

Resolution

  1. Open the UI in HTML5.
  2. Go to the Customers work center.
  3. Go to Accounts view.
  4. Open any Account ID.
  5. Select the Adapt button-->Edit Master Layout.
  6. Select the Opportunities checkbox.
  7. Select the Apply button.
  8. Click Adapt--->End Layout Changes.

Keywords

Customers, Account, Opportunities, Adaptation mode, Silverlight. , KBA , customers , account , silverlight. , opportunities , adaptation mode , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions