The Workflow conditions you set do not allow for the notifications to be sent by the system.
SAP HYBRIS CLOUD FOR CUSTOMER
Reproducing the Issue
Go to the Administrator workcenter.
- Go to the Workflow view.
- Create a New Scheduled Workflow Rule and set your conditions with one or more including Before Object Change.
Result : Your active Workflow does not send the expected notifications.
In Scheduled Workflow Rules, the condition of type Before Object Change is not supported.
The logic being that is that at the time of execution, we do not have the before object change data, hence it does not work.
If you want to use the type Before Object Change in Conditions, you should either define the rule on On Create or On Every Save.
Scheduled Workflow, Workflow, Workflow Condition, Before Object Change, Scheduled , KBA , workflow , scheduled workflow , before object change , LOD-CRM-WKF , Workflow , Problem