SAP Knowledge Base Article - Public

2562714 - Scheduled Workflow Rule Does Not Trigger the Expected Notifications

Symptom

A scheduled workflow rule does not triger the expected notifications.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Go to the Workflow Rules view.
  3. Create a new workflow rule and set the Timing = Scheduler and Conditions with one or more including Before Object Change.
  4. The active workflow rule does not send the expected notifications.

Cause


In scheduled workflow rules, the condition of type Before Object Change is not supported.

The logic is because at the time of execution, the system does not have the Before Object Change data, as it might be scheduled for one day after that change. By the time the rule executes, the before image is lost, hence it does not work.

Resolution

If you want to use the type Before Object Change in conditions, define the rule timing to either On Create or On Every Save.

Keywords

Scheduled Workflow, Workflow, Workflow Condition, Before Object Change, Scheduled , KBA , workflow , scheduled workflow , before object change , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions