SAP Knowledge Base Article - Public

2562714 - Your Scheduled Workflow Rule Does Not Trigger the Expected Notifications

Symptom

The Workflow conditions you set do not allow for the notifications to be sent by the system.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Go to the Workflow view.
  3. Create a New Scheduled Workflow Rule and set your conditions with one or more including Before Object Change.

Result : Your active Workflow does not send the expected notifications.

Cause


In Scheduled Workflow Rules, the condition of type Before Object Change is not supported.

The logic being that is that at the time of execution, we do not have the before object change data, hence it does not work.

Resolution

If you want to use the type Before Object Change in Conditions, you should either define the rule on On Create or On Every Save.

Keywords

Scheduled Workflow, Workflow, Workflow Condition, Before Object Change, Scheduled , KBA , workflow , scheduled workflow , before object change , LOD-CRM-WKF , Workflow , Problem

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions