2561671 - Price for Scheduled Offering not shown in Catalog

SAP Knowledge Base Article - Public

2561671 - Price for Scheduled Offering not shown in Catalog

Symptom

The price is not being shown in the Catalog for the Scheduled Offerings, both with Catalog 3.0 enabled and with it disabled.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

First in the Admin side:

    1. Go to the scheduled offering;
    2. Under Related, click in More->Chargeback;
    3. Set Purchasing Option to "Charge to Buyer's Authorized Account Code";
    4. Apply Settings;
    5. Go to Pricing and set a Price for the Scheduled Offering;
    6. Propagate it to All Catalogs;
    7. Go to System Admin->Configuration->Record Configuration;
    8. Select "Scheduled Offering" in "Select a record to configure:";
    9. Make sure that the field "Published Price" is in the "Display" column.

Then in the User side:

    1. Search the item related to the Scheduled Offering;
    2. Click in More;
    3. Click in Offerings;
    4. The price won't be shown next to the available seats.

Cause

There is a setting in System Configuration that is disabled.

Resolution

For sorting this behavior follow the below steps in the Admin Central:

  1. Go to System Admin->Configuration->System Configuration;
  2. Edit the FINANCIAL file;
  3. Find the "showPricingInternalUsers" and set it to true (it will look similar to "showPricingInternalUsers=true"), this setting is related to the Internal Users of the system;
  4. You can also check the "showPricingExternalUsers" setting, which is related to the External Users, and set it to true;
  5. In the end use the "Apply Changes" button to confirm the changes.

See Also

2222191 - Scheduled Offering Price is not displayed in Catalog-LMS

2228338 - Remove Pricing Information from Scheduled Offering

Keywords

Scheduled Offering, Price, Published Price, Catalog, Catalogue, showPricingInternalUsers, showPricingExternalUsers, true, false, Financial, Setting , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-CAT , LMS Catalog , Problem

Product

SAP SuccessFactors Learning all versions