SAP Knowledge Base Article - Public

2561663 - Application error when loading payment information

Symptom

When entering Bank information My Profile > Bank Details > Payment Information, the following error is seen when saving. When you click OK or Cancel the screen hangs:

Capture.PNG

The error has the following fingerprint: a0ef47a6db41f55f582279c862278e51b51445d0

Environment

  • SAP SuccessFactors HCM Core
  • Employee Central
  • People Profile 3

Reproducing the Issue

IF THE EMPLOYEE ALREADY HAS PAYMENT INFORMATION

  1. Select any employee.
  2. Go to payment information section.
  3. Application error happens.

CREATING NEW PAYMENT INFORMATION

  1. Select any employee.
  2. Go to Payment Information session.
  3. Create the Payment Information Record and hit save;
  4. application error occurs;

Cause

One of the countries assigned to the object were made inactive which ends up corrupting the load of payment information object:

KB1.jpg

Resolution

To solve this you have two options:

  1. Remove this empty space:
    1. Go to manage data;
    2. Select Customized Pay Type;
    3. Select one Pay Type;
    4. Click in Take Action>Make Correction;
    5. Click in the trash can for the empty box and save it;
    6. Repeat the same process for all the pay types;
  1. Correct the country object (which is the best option) making it active again. In this case if you know which country should appear there you can make the country active again under Manage Data

Keywords

SF , Success Factor , EC , Employee Central , PP2 , a0ef47a6db41f55f582279c862278e51b51445d0 , KBA , LOD-SF-EC-PAY , Payment Information , How To

Product

SAP SuccessFactors HCM Core 1708