SAP Knowledge Base Article - Public

2561620 - Activity Planner Scoping Question Grayed Out

Symptom

You want to scope the activity planner but the scoping question is grayed out.

Environment

SAP Hybris Cloud for Customer 1711 and higher.

Reproducing the Issue

  1. Go to the Business Configuration work center;
  2. Go to the Implementation Project view;
  3. Select the project and choose Edit Project Scope;
  4. Navigate to the Questions chevron;
  5. Expand Account and Activity Management --> Activity Management.

The checkbox for the question Do you want to maintain activity planners in the system? under the Group: Activity Planner is grayed out.

Cause

To scope activity planner, it is a pre-requisite to scope Visits.

Resolution

  1. Go to the Business Configuration work center;
  2. Go to the Implementation Project view;
  3. Select the project and choose Edit Project Scope;
  4. Navigate to the Questions chevron;
  5. Expand Account and Activity Management --> Activity Management;
  6. Select the relevant questions under the Group: Visits:

"You go to your customers' physical locations periodically. Do you want to record information from these visits in your system?"

Now, it is possible to select the checkbox for the questions under the Activity Planner group.

Keywords

Activity Management, Activity Planner, Scoping Question grayed out , KBA , activity planner , visits , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer add-ins all versions