SAP Knowledge Base Article - Public

2560967 - Contingent worker's manager does not see ToDO notification on Homepage

Symptom

Contingent worker's manager does not see ToDO notification on Homepage. However, the manager receives email notification in his/her mailbox for the business email address maintained in Personal Information -> Email address portlet.

Environment

Employee Central: Contingent workforce

Reproducing the Issue

  1. Configure a business rule with WorkOrder base object
  2. Configure Off Cycle Event Batch:offset such as:-3
  3. Configure an Off Cycle Event Batch job of Job Type BizX Daily Rules Processing Batch in Provisioning
  4. Prepare a contingent worker. Make its enddate 5 days after current date or whatever logic has been used in the business rule
  5. Fill its manager and workorder owner
  6. Run the Off Cycle job in Provisionig
  7. Receive workorder expiration email as manager and workorder owner. But they do not get notification on ToDo tile in Homepage.

Cause

Currently the manager and workorder owner will not get the notifications in Homepage -> ToDo tile if they are in Homepage V3.

Resolution

It works fine in non V3 Homepage as shown below.

nonV3ToDo.png

The engineering team is aware of the issue and they are working on resolving it for V3 Homepage as well.

See Also

2524842 - How to configure business rules for work order alerts and notifications?

Keywords

UI-11657, work order, alert, notification, email, owner, todo, expire, end , KBA , LOD-SF-EC-CWF , Contingent Workforce , How To

Product

SAP SuccessFactors HCM Core 1711