SAP Knowledge Base Article - Public

2560865 - Leave Cancellation Email Notification Shows Incorrect Message

Symptom

Leave Cancellation notification shows 'Corrected Employee Time' whereas it should be 'Cancelled Employee Time'.

Environment

Successfactors - Employee Central Time off

Reproducing the Issue

  1. Navigate to an employee's Time off page
  2. Cancel a leave that was already requested
  3. An email notification is triggered to the employee with following message:

     "A Correct Employee Time for <user> has been approved"

    4. It should be 'Cancelled Employee Time' instead of 'Correct Employee Time'

Cause

This is currently an expected behaviour.

Resolution

The Product Management has confirmed that this is an enhancement where the [[EVENT_REASON]] tag will be customizable based on moduled like Time off, Position Management, etc.

Currently the enhancement has no fix date, and is in discussion. You can track the release of this enhancement by checking the release notes in each release for ECT-34986.

Please reach out to your CSM if further tracking of ECT-34986 is required.

Keywords

Time off ECT-34986 Corrected Employee Time Corrected Time off Email Notification Leave Cancel Message , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core all versions