2560826 - Application Error on Offer Approval

SAP Knowledge Base Article - Public

2560826 - Application Error on Offer Approval

Symptom

An Application Error occurs when the Offer Template is selected on the Offer Approval.

The fingerprint for this error is 229a6d5c43e6d92f5557cc121771ba376c8a3487.

Environment

SuccessFactors Recruiting - All Versions

Reproducing the Issue

Steps to reproduce the issue:

1. Recruiting

2. Click on the button on the right of the Job Requisition

3. Candidate Summary

1.png

4. Select the Candidate

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5. Take Action

6. Offer

7. Offer Approval

3.png

8. Select the Offer Template

4.png

9. After selecting the Offer template you will see an Application Error

6.png

Cause

A possible cause for this issue could be related to the XML Offer Detail Template.

In offer detail template for field type="multiattachmentselection", the fieldId could be using the underline, like the following:

id="cust_offerAdditionalAttachments"

The fieldId is expected to be one continuous string.

Resolution

Remove the underline from the fieldId.

Keywords

 Application Error Offer Approval Application Error Offer Template , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions