2560759 - How to reset users password

SAP Knowledge Base Article - Public

2560759 - How to reset users password

Symptom

The Admin wants to reset one User's password.

Environment

SuccessFactors Learning Management System (LMS)

Resolution

In order for an Admin to change the password for an User, follow the below steps:

  1. Go to the User's record;
  2. Click in "View All";
  3. Locate the "New Password" field and fill in the new temporary password for the User;
  4. Locate the "Verify Password" field and fill in the same password as in the "New Password" field;
  5. Hit the Save button.

Next time the User logins using this password they will be prompted to replace this password.

See Also

2396087 - How to change a user's Security question and answer in LMS

Keywords

Password, User, Reset, New Password, Verify Password, Replace , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions