SAP Knowledge Base Article - Public

2560598 - Restore from restore point/Rollback to restore point


You want to request for a restore from restore point.


To request Restore from Restore Point, please create an incident out of your SAP Business ByDesign/Cloud for Customer/Cloud for Travel and Expense system.

Provide the following information:
•Customer Name
•Customer Number (Business Partner Number)
•Tenant ID or URL which shall be restored
•Restore Point ID
•Restore start date/time (Only in UTC or CET).
During the reset process, the tenant being restored is not accessible.
•Requestor (SAP Project Manager / Advocate)
•Acknowledgement of data loss to date of restore point creation
Please add the following text to the incident:
I am aware of the risk of data loss to the date of restore point creation and there is no revert option/data recovery is possible after the reset process is done.

NOTE: Without this text, we will not proceed with the reset.

Once the restore is completed, SAP will send e-mail notification to requestor informing about the completion of the restore.

NOTE: Restore point can be used for rollbacks required during data migration and it cannot be used to rollback changes to partner developed solutions.


Rollback to restore Point, Backup to the Restore Point, Restore from restore point , KBA , restore from restore point , rollback to restore point , SRD-CC-CC , Control Centre , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions


rollback to restore point_CN.pdf