2560542 - Password rules matched but receives Validation Error

SAP Knowledge Base Article - Public

2560542 - Password rules matched but receives Validation Error

Symptom

Despite setting the password according to the rules in the description the Admin receives an error is similar to the below:

Validation Error

You must correct the following error(s) before proceeding:

  • The password does not meet XXXXX requirements.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to System Admin->Application Admin;
  2. Search for the Admin whose password is to be changed;
  3. Put a Password according to the rules mentioned under "The administrator's password must comply with the following rules:";
  4. Apply Changes;
  5. The Validation Error is presented.

Cause

The rules described under "The administrator's password must comply with the following rules:" are just a label and not the settings.

Resolution

The settings for the password are defined in the System Configuration file, in order to check them, follow the steps below:

  1. Go to System Admin->Configuration->System Configuration;
  2. Find the file PASSWORD_POLICY and Edit it;
  3. The rules are explained in the comments (denoted by #) and you can then set them in the correct parameters.

See Also

2167560 - Changes to rule values in Password policy not reflected in password setup instructions

Keywords

Password, Cannot Save, Validation Error, Does not meet rules , KBA , LOD-SF-LMS-SER , Config. Consulting & Service Requests , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions