2560477 - The User Name Does Not Display in Last Changed By field for Portal Tickets

SAP Knowledge Base Article - Public

2560477 - The User Name Does Not Display in Last Changed By field for Portal Tickets

Symptom

The Last Changed by field in Ticket created through Portal shows Technical User instead of the User name.

Environment

Cloud for Customer

Reproducing the Issue

  1. Go to Service work center.
  2. Go to the Tickets view.
  3. Open a Ticket which is created through Portal channel.
  4. The Last Changed By field shows Technical Name and not the User Name.

 

Cause

Tickets which are created through Portal does not show the User Name who has made any changes to the ticket, it just shows Technical User in the field.

Resolution

This is currently the standard system behavior.

Keywords

Portal Tickets, Last Changed By , KBA , portal tickets , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP HYBRIS C4C 1802 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802