2560343 - Benefit enrolment error - Payroll Integration for enrolment information failed

SAP Knowledge Base Article - Public

2560343 - Benefit enrolment error - Payroll Integration for enrolment information failed

Symptom

We get an error : 'Payroll Integration for enrolment information failed' when we enroll for a benefit which has 'Payroll Integration' enabled.

Environment

Employee Central - Global Benefits

Cause

There can be multiple causes but one among them is explained below:

  • The schedule period attached to the benefit has a valid-until date as 31-Dec-9999. In such a scenario, the above exception will trigger.

Resolution

  • Set the valid-until date to 30-Dec-9999 under schedule period of benefit object and then the user will be able to enrol.

Keywords

Payroll Integration for enrolment information failed Payroll Integration enabled Benefit enrolment failed , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711