SAP Knowledge Base Article - Public

2560069 - RMK Dashboard: RCM Redirect source

Symptom

Customers have reported that they're seeing the RCMRedirect source in statistics of the RMK Dashboard. The following figure exemplifies this for Visitors. However, this also happens with Applicants as well.

dashboard_kba_fig1.png

In this figure we can notice that 3.57% of the Visitors are classified as RCM Redirect. The RCM Redirect source means that candidates are redirected to RMK website when they access Job Search link on RCM career site. This action occurs because many customers have raised a concern that they want all the candidates to apply for jobs via RMK not from RCM as they have bought RMK for Marketing purpose. Consequently, the RCM Redirect source can be interpreted as Career Site source since the candidates apply only through the RMK career site.

However, this kind of source isn't clear for the customers and they don't realize how this process works for the candidate. In this context, this KBA demonstrates how a Visitor or Applicant is classified as RCM Redirect when he/she is looking for a job to apply for.

Environment

  • Recruiting Management (RCM);
  • Recruiting Marketing (RMK):
    • RMK Dashboard.

Reproducing the Issue

In order to check if this is happening with your jobs, you can access the RMK Dashboard to look at the statistics as follow:

  1. Navigate to the RMK Dashboard;
  2. In the tab Overview look at the pie chart and look for the RCM Redirect source.

In case this source doesn't appear in the statistics, it's possible to check listing all Visitors and take a look at the Engine column as follow:

  1. Navigate to the RMK Dashboard;
  2. Click on the Visiors tab;
  3. Press the Play button to start the search;
  4. Scroll down until find one occurrence of RCM Redirect in the Engine column.

Resolution

In order to demonstrate and generate a report with the RCM Redirect source you can execute the following steps:

  1. Create a user profile in some Career Site;
  2. Access the RCM career site (e.g: https://careers5.successfactors.eu/portalcareer?company=COMPANY_NAME)
  3. Press the link "Start your search now!". The candidate will be automatically redirected to the RMK career site;
  4. Without populating any field, press the Search Jobs button;
  5. Apply for any job.

dashboard_kba_fig2.png

dashboard_kba_fig3.png

After completing these steps you can see the RCM Redirect source is associated with the applied job. To do this, access the RCM instance and look for the candidate in the related job requisition. The following figure shows in the Source column the value Job Board: RCMRedirect, which means the applicant source is an applicant redirected from RCM career site to RMK career site.

dashboard_kba_fig4.png

Keywords

RCM Redirect, RCMRedirect, Job Board: RCMRedirect, RCM Career site, RMK Career site, RMK Dashboard , KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-REP , Reporting Data & Dashboards , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions