2560018 - Primary Supervisor information disappears from user record

SAP Knowledge Base Article - Public

2560018 - Primary Supervisor information disappears from user record

Symptom

We can find Primary supervisor updated in DB PA_STUDENT and also on various report like “Account data”, However same is not visible in the UI.

If an admin tries to revoke the Primary supervisor ID in the users menu options, The configuration will disappear immediately after clicking save button.

Environment

Learning Management System

Successfactors Learning Management System

Successfactors LMS

LMS

Reproducing the Issue

  1. Navigate to System admin > USERS > Search for any users
  2. Try to update the “Primary Supervisor” and save the settings.
  3. You will see the updated “Primary Supervisor” will disappear.

Cause

This is happening because under search selectors “User” Configurations file criteria.ID.enabled will be set to false, As the Primary supervisor is also a user entity. This is essential to have the user ID criteria viewable in the user records.

Resolution

Please follow below steps:

  • Navigate to System admin > Configurations > Search selectors
  • Search for criteria.ID.enabled=
  • Set this to true.
  • Search Sel.JPG

See Also

LRN-26224

Keywords

Search selectors Primary Supervisor not visible Primary Supervisor disappears user record Primary Supervisor LRN-26224   , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions